Cancellation Policy
1. Overview
At LogicSphere Solutions Limited, we aim to provide reliable digital infrastructure and technology services.
Because many of our services involve immediate provisioning, configuration, registration or allocation of digital resources, refund eligibility depends on the specific product or service purchased.
2. Domains
Domain registrations are generally non-refundable once a domain has been successfully registered because registration fees are paid to the relevant domain registry or registrar.
Customers are responsible for confirming the spelling and correctness of a domain before completing an order.
Domain renewals are also generally non-refundable once processed.
3. Hosting Services
If a hosting service has not yet been provisioned or activated, a cancellation request may be eligible for a refund.
Once resources have been provisioned and materially used, refunds may be limited or unavailable.
Any applicable refund will be assessed based on:
Time since purchase
Resource usage
Service status
Reason for cancellation
Costs already incurred in providing the service
4. VPS and Cloud Services
VPS and cloud services involve allocated computing resources.
Once infrastructure has been provisioned, refunds may not be available for the unused portion of a billing period unless otherwise stated in the applicable product terms.
Customers should cancel recurring services before the next billing cycle where they do not wish to renew.
5. Digital Services
One-time services such as:
Website deployment
Website migration
Infrastructure configuration
Technical consulting
Custom infrastructure work
may become non-refundable once work has commenced.
If work has not started, cancellation may be eligible for a partial or full refund depending on circumstances.
6. Business Email
Where email accounts have been provisioned and activated, refunds may be limited based on usage and provisioning costs.
Customers should cancel recurring email subscriptions before their next billing cycle.
7. Recurring Subscriptions
Customers may cancel recurring services at any time through their account or by contacting LogicSphere.
Cancellation normally prevents the next renewal.
Unless otherwise stated, cancellation does not automatically entitle the customer to a refund for the current billing period.
8. Service Failure
If Logicsphere is unable to deliver a purchased service due to an issue within our control, we will make reasonable efforts to:
Correct the issue;
Provide an alternative service where appropriate; or
Issue an appropriate refund where the service cannot reasonably be delivered.
9. How to Request a Refund
Refund requests should include:
Customer name
Order number
Product/service
Reason for the request
Requests can be submitted through our support or contact channels.
We will review requests and communicate the outcome within a reasonable period.
10. Refund Processing
Approved refunds will generally be returned through the original payment method where technically possible.
Processing times may depend on the payment provider or financial institution.
11. Abuse and Fraud
Refunds may be denied where there is evidence of:
Fraud
Payment abuse
Repeated service abuse
Violation of our Terms
Unauthorized use
Attempts to exploit promotional or refund policies
12. Policy Changes
We may update this Refund & Cancellation Policy from time to time.
The version published on this page will apply to future purchases, subject to applicable law.
13. Contact
LogicSphere Solutions Limited
Email: [email protected]
Nigeria